Care and Maintenance.

The better you take care of the fabric, the longer it will last.  Here are some helpful hints on looking after your awning. If you need to know anything else, please ask us.

Proper Usage

  • Close awning in the presence of strong winds or rain. The manufacturer’s warranty does not cover damage due to accidents, carelessness, storm or wind damage (in excess of 25kph) or normal wear & tear.
  • Do not roll up awning when wet, unless necessary due to wind or rain. When suitable allow fabric to dry, such as after cleaning, before awning is retracted.

Cleaning of Fabric Agents such as acid rain or birds’ excrement, as well as washing the fabric with an abrasive product may damage the TEFLON ® finish. We therefore recommend the following periodic attention:

  • Remove dirt occasionally from a dry awning with a brush or vacuum cleaner
  • If dirt is stubborn, rinse with hand hot water (about 30° Celsius / 86º Fahrenheit). and a little mild soap. Apply with a sponge and rinse off with clean water.
  • Never use abrasives, solvents or strong detergents.

Cleaning of Hardware

  • Arms, brackets and profiles do not require any type of maintenance (do NOT use lubricants, oils or greases); you need only clean their surfaces with a baby wipe or damp cloth and then dry them. For stubborn marks, a mild non-abrasive cleaner may be used.

We now offer a professional cleaning service, so should you feel that your awning would benefit from a thorough clean, please contact us for a quote.

Operation Gear and Crank Manual Control: Locate the side of the awning with the gear. Standing below the gear, attach the hook of the hand crank through the eye of the gear and unwind the awning to the desired projection. Do not unroll all of the canvas, as the fabric should be kept fairly tight. When the awning is at its full extension, bring the awning in very slightly to get full tension. When retracting the awning, make sure the awning material does not slacken off; this means you are cranking it the wrong way. (See Note below) When you have finished with the hand crank, remove it from the gear and store safely away. If left on, this can cause damage in windy conditions.

Note: The Fabric should always roll off the TOP of the roller tube. Fabric rolling off the bottom of the roller tube may cause excessive wrinkling and damage the awning.

*Motorised Control:  The switch provided has a seperate channel for each awning and three positions, which will make the awning project, stop or retract. To extend the awning, select the required channel, or  ‘all channels’ (all four LED’s will light). Push the switch in the direction that will project the awning. The awning will stop automatically when it is fully projected. To stop the awning, push the centre button on the switch, this can be done at any time during projection or retraction. To retract the awning, push the switch in the other direction and the awning will fully retract. The Wind Sensor (if fitted) allows the motors to be controlled depending upon wind intensity. This does not guarantee awning protection in case of gusts of wind. The wind intensity thresholds can be adjusted using the potentiometer screw on the bottom of the sensor. (10kph on ‘demo mode’ 80kph at max. We set the switch to around 25kph.) A short feedback of the awnings (up & down) indicates the modification of the configuration. When wind intensity exceeds the threshold set on the Wind potentiometer, an ‘UP’ command is transmitted to the awning after 2 seconds. As long as the wind speed remains higher than the threshold set, all other awning commands are inhibited. When the wind intensity falls below the threshold set, after 30 seconds a descent command can be sent to the awning. *Notes: In the event the motor does not respond after repetitive use, allow it to cool down. The awning motor has a built in thermal overload switch to prevent it from burning out. The motor will reset itself in approximately 15-30 mins. In normal operation the thermal overload protector will not activate. Should you require any technical assistance or are experiencing difficulties with your awning, please do not hesitate to call us.

Pulley and Rope Manual Control: Release the rope from the cleat and locate the pulley at the side of the awning where it parks – usually against a wall. Standing below the pulley, Pull one side of the rope, whilst holding the other (this stops it from bunching up). On larger awnings, pull slowly, as the awning needs to ‘catch up’ with your pulling, this will be observed as a ‘rocking’ motion. When fully extended, keep the tension on the rope and reattach to the cleat, using the ‘figure of eight’ method. To put away, reverse the procedure. Cleat